Impact of ICT on Workflow

What is workflow again?

Basically it is the INPUT - PROCESS - OUTPUT model which many of you will be familair with from other subjects.

INPUTS is the information coming into the organisation.

PROCESS is what the organisation does with the information - the transformation or changing of it, if you will.

OUTPUT is the information leaving the organisation (or ready to)

eg.

Input – email in customer orders or requests, fax can be used to receive drawings etc… data capture forms or online order forms can be used to gather information.

Process – Record customer information in a Database, create sales charts/figures in a spreadsheet, creating letters, memos via WP, enter appointments in eDiary… all these improve efficiency and production

Output – Email customers/staff, prepare presentations to give to customers/staff using PowerPoint